I saw this floor lamp online and knew it was the one I wanted. Very nice looking at a very reasonable price. My only disappointment was the shade binding which was carelessly applied.

I ordered this lamp on 1/26 and on 1/29 I received confirmation that the lamp and shade had been shipped together. On 2/8 I received just the shade, and on 2/10 the base arrived. The base was wrapped in bubble wrap and cardboard, but the socket was not secured, and it was broken in two. I thought since I did like the base, I would try to repair or replace the light socket myslef, but when I opened the box for the shade I was very disappointed in the quality of the shade. It is nothing but flat orange paper, and it makes the lamp look cheap. Not what I expected at all. I called and spoke to a gentleman at ATG and politely told him about my disatisfaction. He informed me that I had 3 options, the first to send the whole thing back and pay the return shipping plus a 15% restocking fee, the second to order a replacement for the broken part, which he wasn't sure would require that I package up everything and return, and third to find a replacement shade that I liked better. I've decided to keep the lamp and order the replacement part, but I don't think I would ever order anything from this online store again. I think if a product is defective in anyway, the seller should do whatever the customer wishes without an additional charge.

Order arrived 8 days after order being shipped from California. It was exactly as pictured and even more beautiful than we had imagined. The price was excellent and the selection on line far more extensive than any local lighting store. The lamp was so well packed that nothing could have damaged it. I would definitely shop with Lighting Universe in the future.