The lamp was easy to put together, not much direction needed. After getting the pole together and stepping back, and seeing that it tilted to one side, I took it apart and reconstructed it. But that was not the problem. I considered calling this company the last time I purchased a floor lamp and it was bent. After reviewing the return policy with the company's representative, my husband just bent it back straight. There were no other problems with the lamp. It is pretty, and my mother likes that the pull-chains do not bother the arthritis in her hands (as opposed to having to turn the tiny knobs).
Although the product was nice, there's something about having to fix something you just spent a couple of hundred dollars on that just leaves me with a bad taste in my mouth.

Nice looking and worked well in my space. Quick shipping. Easy to assemble.